Internet Marketing Clinic

Marketing on the Internet is constantly changing, and it pays to stay in touch with what the changes are as they happen. eMarketer featured an interview about changes in retailing marketing that will be of interest to businesses in this market segment.

One interesting comment in this interview is, “I’m seeing retailers spend less in paid search and invest more in search engine optimization.” That indicates that ranking on organic results may get more difficult as more attention is paid to this method of getting attention on the Internet. That emphasized the importance of staying in  touch with the latest techniques for promoting your business on the web, and of continually working on your site to maintain the competitive position that you have achieved. As the saying goes, “Never look back, someone might be gaining on you!” Even if you are doing a great job and out-performing all your competition, you cannot afford to let up in your efforts.

Another comment that jumped out at me is, “It’s still a bit of a mystery as to how to monetize Facebook.” This is a medium that business has not mastered yet. That says two things to me. One is that if you don’t quite understand how to make use of this tool, you are not alone. The second is that if you can figure out how to make it work for you, you will be ahead of the pack!

Now this is not going to work for everyone, or for all kinds of businesses, but if you are in a position to benefit from the audience that you can reach through this tool (Note: I am specifically thinking of Facebook as I write this.), it can prove to be a powerful tool for you.

The way I am seeing this used to some good effect is for a business to create a Facebook Page for their business. It could be useful to create multiple pages for different product lines(?) Creating a page is not a big job and does not require a huge investment of your time or energy.

The next step is to get the page in front of an audience. You must have people who are willing to become  a fan of the page. When you have created this audience, what you do is post something of interest periodically to keep yourself and your business in front of your audience. The people who have signed up to get your information will see that while they are browsing their pages for information about their friends.

What kind of business might this be a good vehicle for? An easy answer might be restaurants. Restaurants are social businesses, and people are always interested in learning about new and interesting restaurants, and would be happy to learn about specials that a restaurant might be running or a new menu item they are introducing. And people are always interested in getting referrals to restaurants from their friends who like a place. If your business fits this kind of pattern, this could be a great tool for you to utilize. If your business is oilfield equipment, it could be a completely different situation!It all depends on you and how you can make this work for you!

Two recent articles present some interesting information about how the Internet is changing. One is in a eMarketer and the other in an article in Wired magazine.

The first talks about demographics on social media and points out how it is changing to an older crowd. In the group between 50-64, 47% use social media. This is a substantial representation. In the prime age group of 30-49, over 60% use social media. Facebook logged its 5oo millionth user in June of this year. That is a huge audience. And this is a worldwide group. Remember that this is more people than live in the United States.

These age groups tend to use the media in different ways from the younger group, an important consideration for marketers. Older users are involved in Facebook and Linked In, and have other differences in their pattern of use.

Ad spending for social media is also changing. This indicates that bigger companies recognize the appeal of this size audience and are working heard to find a position in it where they can capitalize on the attention that people pay to this medium. If you are in a retail business, you have to take this market seriously.

In the other article, the emphasis is on how traffic on the internet is changing. Keep in mind that there is a distinction between the web and the Internet. In broad terms, the Internet is the highway, and the web is destinations. That is an oversimplification, but useful and easy to remember.

This article points out that the volume of traffic on the Internet that is devoted to the web is now only 23% of the total volume of traffic! Keep in mind, this point is about traffic, not visitors. As marketers, we are interested in visitors. Traffic that comes from watching videos or listening to music consumes more bandwidth than traffic going to and from web sites, and that accounts for some of the huge change in where the volume of traffic comes from, but it still points to big changes in how the Internet is used.

What do these changes mean to your business, both in terms of threats and in terms of opportunities? It will certainly depend upon what segment of business you are in and what the demographics of your audience are, but no one will be unaffected by these changes. Pay attention so you will be on the bus instead of under it!

A new report from eMarketer shows the growth and potential of social media to businesses.

A couple of the interesting statistics cited in the piece include the percentage of ad spending that is going to social media, and the popularity of social media sites as compared to search sites.

This chart shows the growth in spending and is an indication of how seriously businesses are taking the media. This is a new factor in marketing and is still being explored to determine where and how it works best, but, whatever the findings, it is a factor that businesses must take into account when developing their strategy for the Internet.

This next graph shows the popularity of sites on the Internet in New Zealand. New Zealand may not be the biggest target in your marketing strategy, but the graph is still interesting because it reflects a trend that is much broader than NZ, which is that different applications are occupying more and more time of people on the Internet.

A recent magazine article in Wired announced that “The Web is Dead”. This may be an overstatement (not uncommon in selling magazines), but the point they are making is an important one to keep in mind, which is that the pattern of usage on the web is changing quickly and dramatically.

The question, as always, is, “What does this mean to me and to my marketing strategy?”

We will continue to explore that issue, and I plan to post some comments about the Wired article later after I have had more time to review it. Watch this space!

Many times I have spoken about the dangers of hiring a web designer who is not oriented toward web optimization. Here is an article on web site design that does an excellent job of describing the problems that are created when you engage the wrong person to create your new site. Marketing firms and graphic designers might be very good at what they are familiar with, but web design is a different field, and many people try to use what they know from other fields without updating their understanding of the differences that are important in a different medium

Good web site design incorporates many features that only people with the right experience bring to the job. To be fair, some marketing firms or graphic designers have that experience, but, in my experience, they are few and far between! When you get the wrong person or team on the job, they will make choices that make sense in a different environment, but can cause serious problems on a web site. Those problems can range from costing you a lot more money to fix, up to and including making your site non-functional from a marketing perspective. To be specific, a good marketing web site is intended to attract traffic from the Internet, and if it doesn’t do that effectively, it is failing in its principal function!

I won’t go into the specifics any further, because Kristine does it so well in her piece, but keep the message in mind. I don’t know how many times I have had people tell me that everyone who sees their new web site loves it, and I look at it and see immediately that it will never produce any traffic from the web for their business! If what you really want is a site you can send people to because it is beautiful, that is all well and good, but most businesses are not really investing in a site for that purpose. most really intend that the site will produce a return on their investment for them by bringing in new business leads.

We have recently had several discussions about the advisability of using Facebook to promote your business. There are clearly some differences of opinion around, so I wanted to add a few thoughts that may be of some interest.

First, I have to say that it appears to me that if you are marketing to a particular demographic, and that demographic is heavily represented on Facebook in terms of presence, time spent on site, and ability to be influenced, Facebook is certainly a strategy that you should consider. Whether it is worth the effort required to become effective is a judgment call that different businesses might decide differently.

Several important things to keep in mind when considering your own strategy are:

• Facebook is relatively new and “unstable”, in that many features are being added constantly and changes are being made to how the whole system operates. This makes it hard to get a clear handle on how one should best utilize the application.
• Users’ familiarity with the features of the application vary widely from those heavily involved in their interactions with it, to many others who are basically just there to see what is going on, to everything in between. To be effective, you have to understand who you are targeting and where they fit on this spectrum.
• With all the changes taking place, you could easily find that on any given day, something has been done that wipes out all the effort that you have invested in establishing yourself in the community. In the near past, Google changed its policy about hosting their blog content on different servers and dramatically altered the benefits of using the free Blogger software that many of us depended upon.

As an interesting aside, I know several people who have recently complained that their involvement with Facebook has become a compulsion. Others have commented that being on Facebook is so involving that it takes away from work time. If the people that I want to reach fall into these groups that just can’t stay off of Facebook, I want to be somewhere on Facebook!

With that as perspective, I offer a couple of links that people might find helpful in getting some explanation of what Facebook might do for them. The first is a blog post describing new features that Facebook released in 2010 that are oriented toward business use. This is a good brief description that will help people who might have an interest in digging into this further. In that same post, they provide references to other sources of information, one of which is a Facebook Product Guide, which I thought was also useful and interesting. This is a PDF file that you can download to your computer (or read online, as you prefer).

I just reviewed a one hour video featuring Matt Cutts (of Google) that gives a really good short course in search engine optimization. It is posted on Matt Cutts blog. Matt and his team go over all the basics of optimization in this session. It is a great overview, and points out a few tools that can be of great value to webmasters.  Most everything he mentions in this session has been covered in our clinic, but I was not aware until he pointed it out, that Webmaster Tools will check your site for the existence of malware! Something like that can be really important to know if you think you are having a problem. This is a video that is worth an hour of your time if you want to make your web site perform better in the search engines!

This information was brought to my attention by Don Parsons, who has been associated with our clinic for many years and has taught several sessions for us. Thanks, Don!

In our last Internet marketing clinic session, a question came up about site maps.

There are two kinds of site maps, and they are both important tools to achieve better rankings for your site. One is a sitemap constructed as a page on your site. This is visible to the site users, and is a convenience for them, as well as a good tool for helping search engines to find the pages on your site. Because is is for site users, it should reflect some logical order to browsing your site.

When building it, you need to think about who is using your site and what they might be interested in seeing. You want to make it easy for them to find the information they are interested in. Because it is for readers, it may not include a link to every page on your site. That could become overwhelming for users and defeat an important purpose of the page. At the least, it should include a direct link to every major page on your site.

The second kind of sitemap is specifically for search engines, and the rules for it are different. It will definitely include a link to every page on your site, no matter how big your site is. For sites over 50,000 pages, this map has to be handled differently, but most sites for small businesses need not be concerned with this issue. A definition of sitemaps and good discussion of them is available on Wikipedia.

My class notes for the evening provide more information and a link to some software for creating a sitemap for your site.

This protocol for creating and using sitemaps goes back to 2006 and has been adopted by the top major search engines, so it provides excellent coverage and should not be overlooked by any webmaster! One important point to keep in mind is that you should set up a pointer to your sitemap in your “robots.txt” file, which all search engines look at. The sitemap won’t help you if the search engines don’t find it!

This is the first of a new series of blogs using a different blogging tool. All of the old information on the blog pertaining to Internet Marketing is still on the server in the same location, but that material will no longer be updated. All new material will be posted to this blog and will be indexed internally and dynamically referring only to post later than this posting. For access to the old information, we will be creating some indexes and links to take readers back to the old content.

This is the primary link to the home page of the prior Internet Marketing Clinic blog.

Major topical tags that were indexed in the prior blog include:

• Blogs & blogging
• Community Building.
• Evolving Practices (What’s new?).
• Keyword Usage.
• Links, Linking, Link Building.
• Optimization Tips.
• Search Behavior.
• Social Media Marketing.
• Starting a Business.
• Statistics about the Web.
• Starting a Web Business.
• Web Tools.
• Webmaster Information.
• Work from Home.
• Writing Copy.