Sounds crazy, but the Internet has introduced some new ideas, and you need to understand the concept even if it is not for you.
The post at the other end of the title link outlines the principles of such a business model. Since this was posted (some years ago now) the concept has evolved and acquired a name. The term now being applied to the concept is
"Freemium". In very simple terms, the concept is that you give something away (we are talking about services here, but the film industry used to give cameras away so that they could sell more film to the users, and they gave film away so they could earn the processing fees!), and then offer more elaborate or extended services at a cost to the consumer.
The author advises that you never make this into a "bait and switch" operation, where you provide something free and then later ask people to pay for it. The idea is, once free, always free, but as the free service becomes more valuable to you through use, you will be willing to pay for more features, or more capacity. In my personal experience, I have seem this work on me in regard to Picasaweb. I put all my vacation pictures up there so my family and friends can follow me on my travels. I find it so compelling that I have finally succumbed and bought more storage so I can keep adding pictures without having to manage the storage so tightly. With storage costs so low, I can get a lot for my money, and it doesn't bother me at all.
The NY Times recently did an article about another example of this business model being put into practice. In this story, the product is called
Evernote, and it is an on-line database that one can use for storing all kinds of information of personal or business interest. I have not tried it (yet) so cannot provide any more reaction than what I read in the article, but it looks very interesting, and I will be there soon! You can read more about it on the
Evernote website.
The entrepreneur who started the business describes the application as,
“... a universal memory drawer”. He expects only a small number of users to ever pay for the enhanced service, but his metric that he is relying on is,
"... the revenue from Evernote’s 500,000 active users is growing faster than the growth in the customer base." This means he is making money from the growth in the percentage of users who are paying.
This sounds to me like a real "cloud" application, where all your information and the application itself is part of the cloud, which you can get to from anywhere that you can get an Internet connection. This has a lot more appeal to me than having to remember to move material to the briefcase on my laptop before a trip, or making sure that I have material I might need or want while away up on the web somewhere that I can get to. I can see this being addictive, which is another feature of a good business model!
Not everyone will be in a field where this business model will work for them in the same way as described in these articles, but there are principles here that we can all benefit from if we can figure out a way to apply them to our own business model.
Labels: Evolving Practices, Internet marketing, online opportunities