Keeping Good Blogs Alive

In preparing for a class on blogging, I went back and reviewed some of my old posts on blogs and blogging to see if there was something there that would be useful to present in class. I came across a couple of old posts that I thought were still relevant and very useful information.

One of them made a reverence to using "hard links" on your blog template to boost performance on postings of particular interest. I have liked that idea and have already used it to create links to my "tags" that I thought would be useful and convenient for my readers. I don't really want to create hard links to posts on the template because I think it would quickly become so overwhelming, such a large volume of links, as to be more confusing than useful. What that made me think of is the idea of creating a new post occasionally that points back to selected posts from the past.. That seems to me a better way to accomplish the desired result, as it allows me to reflect on and add new thoughts or comments to the material contained in the old posts, while reviving them with new links.

That is when I discovered that finding an old post was not all that easy, even when I knew just what I was looking for! I had no trouble finding the post to read, but locating the individual posting so I could link directly to it was much harder. This made me think about how valuable direct links could be to someone reading the blog who would not have the information to find a particular posting from the past without conducting a real search. That is important because you don't want people to have to search for something that you want them to read. You want to make  it very easy for them to find what you want them to read!

Anyway, with a little effort, I solved the problem and here are the two posts I wanted to revive:

First is a post with some tips for making a blog effective. One of the tips from the author I was quoting dealt with "Reigniting old posts", and his suggestion was a different idea, but triggered the idea I am proposing. I thought ihis suggestions were good in themselves, but was also interested that his ideas suggested something else to me that I used instead. It is important to keep in mind that ideas that you gather in your research should always be adjusted to your own needs and environment. This situation forms a good example of that concept.

Second is a post with an example of a company that found a blogging strategy that increased its business more than ten times! Anything that can do that is certainly worth taking a look at to see how it can be adapted to your circumstances! This example was a winery that gave wine to bloggers who had written about wine. The gift of the wine caused the bloggers to write about the wine on their blogs and the activity and attention turned into a big increase in sales for the winery.

Researching marketing is good because you learn things that can be useful to you as you can see from the "6 Tips" article, but creativity really makes for the big payoff as illustrated by the story in the second article.

Footnote: The winery article said that they increased their business by "more  than a factor of ten"! That is a nice increase, but if I read the numbers correctly, their increase was way, way more than a factor of ten!! Check it out and see what factor you come up with...

Want privacy on Facebook? Here is how to get some

"... Facebook has given users many granular controls over their privacy, more than what's available on other major social networks."

Facebook is a site that can offer substantial benefits, under the right circumstances, to people promoting businesses or services over the web. It also presents some challenges, often due to the mingling of personal information with commercial purposes. The article referenced here provides some help in understanding what privacy controls are available and how to use them. With this information in hand, one is in a much better position to assess the situation in light of one's own circumstances, and to set up controls that can help bridge the gap between the demands of different uses.

The key here seems to be in understanding what privacy controls one can set in connection with custom groups that define the status of persons in your friends list. Making clear which of your friends is personal and which is commercial might make using Facebook more productive.

Another point that strikes me in this article is the caution about joining groups and how that can compromise what you have done with other privacy settings.

Finally, games and "fun things" sent by friends introduce real dangers to your system because of how your response can allow other applications access to your information. Personally, I am reluctant to participate in any of these games for that reason.

To read the complete article, click on the title above.

Bloggers and (Personal) Brand-Building

 "Nearly six in 10 of all the bloggers surveyed said they were better known in their industry because of their blog..."

Blogging is showing a very high success rate in improving the visibility of a business, for those who use it as a tool for that purpose! Performance is particularly high for part-timers and self employed. These groups report that over two thirds of the respondents have sold products or services as a result of their blogging, and definitely improved their visibility on the Internet. It seems to me that most of the small business users that I deal with in my practice would share important characteristics with those two categories that would indicate that they could expect the same level of positive performance.

I advocate blogging as a promotional tool for all my clients since everyone in business has some kind of story to tell that is potentially interesting and valuable to their prospects. The key to success with this tool is, first and foremost, to begin using it on a regular basis. A blog without content is not going to do anything for your business, so one has to start by creating content. There must be some commitment by the blogger to regular posting to the blog. With that commitment made, the next step is develop a "voice" on the blog that conveys a sense of personal communication with the prospects or clients.

Everyone who is successful in business has a voice that their clients know. The key here is to learn the technique of carrying that voice over to a new medium, the blog. The only way I know of to do that is to begin regular blogging and let the voice develop! Like most any tool, blogging does nothing for you if you don't utilize it!

Does Social Media Work for Small Biz?

"More than three-quarters of US small-business executives surveyed did not find social networks helpful for generating leads or expanding their business."

This chart from a recent study shows that social media are not helping small businesses very much at this point. Only 3% of respondents said that they found social media to be very helpful. The article makes the observation that limited manpower seems to be a root cause of small businesses not making b better use of these new tools. To me, that also implies a certain lack of familiarity as well. The question this raises in my mind is, "Could social media be more helpful to small businesses, and how could the problems with using it effectively be overcome?"

My other reading on this subject suggests that certain kinds of businesses have more opportunity to benefit from social media than others. It seems that businesses targeting a younger demographic can do more with the medium because that is where the largest user audience comes from. The trick seems to be to offer something on the social medium that attracts the attention of the audience and encourages them to forward the information about the offer to their network of friends. What you are attempting to do is to generate the "viral effect" that the medium makes available to you.

I would certainly be interested in hearing from anyone who has used social media to good purpose in their business. After all, some 3% of respondents have said they are getting good results. What is it that they are doing that works for them, and how can the rest of us learn something from that?

Synergy of Search and Social Media

"Research has shown that display ad exposure can lift consumer response to paid search."

This research refers to paid search activity, but it seems fair to assume that organic search activity would be influenced in the same way. The point to take away from this article is that your marketing efforts through different approaches support and enhance one another. It is not a good idea to conduct all your marketing efforts through a single vehicle. The success that you have in each approach reinforces the success that you have in other approaches.

To put it another way, look at all the tools that you have available to promote your site and make use of several of them simultaneously rather than putting all your eggs in one basket. Your web site itself, is the core around which your other marketing revolves. This core effort is then supplemented and strengthened by your activities with blogging, newsletters, article publication, press releases, social media sites, reciprocal links, and, yes, even paid Internet ads! Plan to use several of these tools in concert based on your personal and business characteristics and capacities to support different approaches.

While our focus here is on Internet tools, don't overlook the importance of what you do in more traditional marketing through your use of business cards, letterhead, brochures, promotional gifts, and networking, which also reinforce your online marketing efforts. A well managed mixture of approaches could be more effective for your business than a single-minded focus on one strategy alone!

Social Media Measurement Lags Adoption

"The vast majority of professionals worldwide are using social technologies for business purposes..."

 The chart shown here breaks down the uses that professionals are making of social media. The article talks about the fact that measurement of ROI remains a bit of a mystery to most users. There are ways to get some measurements, and they include both "soft" measures like the statistics showing followers or friends, and harder statistics that one creates on the site by actions like offering coupons only through the specific media being evaluated. When these coupons are used, you get a "hard" measure of the impact of the media.

The full article contains some other data in charts and some additional discussion. To read it, click on the title link above.

Demographics of Facebook Growth

"Facebook may have started as a site geared toward the college crowd, but as the most popular social network in the US, it has broadened its user base considerably."

Things are always changing on the web, and it is important to keep up! This report discusses the growth of users of Facebook and the shift in the descroiption of who is on the service.

What we see is a growth in older users and in female users. Facebook, like much of the web, began with a larger component of young male users. As their demographic appeal changes, so do the opportunities to make use of the medium to reach diferent audiences. Always remember that you have to go where your prospects are! If they are now on Facebook, you need to be there too!

Companies in new age of networking

"Social media can be very helpful for a company to get ideas and receive instant feedback, and it's a way to get the word out about products and events. It's a publicity technique but more importantly, it's an engagement technique to make people feel connected."

A June survey conducted by The Internal Association of Business Communicators (IABC) and Buck Consultants reported almost 80 percent of organizations frequently use social media, outranking even e-mail. The most used form is blogs, which have become a very common feature of business web sites.

Businesses have an opportunity to reach their clients and prospects in a new way. If your business or organization is not using some form of social media to communicate your message, you are "leaving something on the table". In this competitive world, that is not a good idea.

Julie Freeman, president of International Association of Business Communicators, who was interviewed for this article, emphasizes the importance of thinking through what you want to communicate and what you want to accomplish before you undertake an effort to use this medium. That sounds like good advice for just about anything you do!

The basic message here is that the world is constantly changing, and to keep up with it, you have to be changing as well. Stay on top of these types of developments and make use of them as you determine they work best for you. You will be glad that you did!

Ten Ways to Use LinkedIn

"All 500 of the Fortune 500 are represented in LinkedIn. In fact, 499 of them are represented by director-level and above employees."

I found the statement above intriguing because I had always thought of LinkedIn as a way that small businesses and individuals were interacting on the web rather than large corporations. While that may be true, what this statistic reveals is that the individuals who are on LinkedIn are connected to all these large organizations, and, importantly, in significant roles! That has a lot of implications when thinking about how this tool might be useful to someone using it for networking.

This blog entry outlines a short list of ways to make use of LinkedIn:

1. Increase your visibility.
2. Improve your connectability.
3. Improve your Google PageRank.
4. Enhance your search engine results.
5. Perform blind, “reverse,” and company reference checks.
6. Increase the relevancy of your job search.
7. Make your interview go smoother.
8. Gauge the health of a company.
9. Gauge the health of an industry.
10. Track startups.
11. Ask for advice.
12. Integrate into a new job.
13. Scope out the competition, customers, partners, etc.

For a more detailed discussion on each of these ideas, click on the title of this posting to go directly to the original blog that I have quoted.

These are just ideas that others have collected, and they will be more effective for some people than for others. For example, it appears to me that there is a definite "age bias" inherent in this kind of tool. My connections who are over 55 do not seem to have as many connections as my connections who are under 55. With a networking tool like this, it becomes more powerful and useful as more people use it more fully.

The message for us all in this article is that there is a new tool available to anyone who can make something of it, and using it is free and relatively easy. Keep in mind that LinkedIn also has a paid option that offers more features and power, so if you are in the group (or want to get into the group) for which this tool works better, you have the opportunity to "gear it up" a notch.

The Future of the Internet?

"Today, the Google-Facebook rivalry isn't just going strong, it has evolved into a full-blown battle over the future of the Internet—its structure, design, and utility. For the last decade or so, the Web has been defined by Google's algorithms—rigorous and efficient equations that parse practically every byte of online activity to build a dispassionate atlas of the online world. Facebook CEO Mark Zuckerberg envisions a more personalized, humanized Web, where our network of friends, colleagues, peers, and family is our primary source of information, just as it is offline. In Zuckerberg's vision, users will query this "social graph" to find a doctor, the best camera, or someone to hire—rather than tapping the cold mathematics of a Google search. It is a complete rethinking of how we navigate the online world, one that places Facebook right at the center. In other words, right where Google is now."

Here is some food for thought! This article describes how Facebook is building a huge database of information about people and their activities and relationships. As described in this article, this platform could become the new way that people find information on the web, that is, by referrals from friends and connections rather than by search!

There is a lot of speculation in this article, and many things that might happen never do, but it appears that Google is taking this kind of threat seriously, indicating that there is something to the idea.

We are all aware that social media, of which Facebook is only one outstanding example, is playing a more and more significant role in marketing on the web. As active marketers, we all need to be aware of this new phenomenon, but the idea that Facebook could actually replace Google as the primary source of new traffic is a real paradigm shift.

Social Media: Mixing Business with Pleasure?

"One of the questions I hear most often when I'm teaching a social media seminar is how to balance their professional social media presence with their personal one. People ask me if they should blog and Tweet as themselves or as their business. They ask if they should mix business contacts with friends on Facebook and LinkedIn. They want to know if they can talk about their hobbies on their business profiles. Basically, they want to know the pros and cons of mixing business with pleasure in the blurry-lined landscape of social media."

Social Media is (are??) intruding in our lives more and more every day. All of these new forms of communication and interaction pose new challenges and opportunities for us to consider. Jennifer has written an interesting article exploring some of the issues that arise in this area that we all need to think about seriously before we become active in this arena. A big point to remember is, "you can't take things back!" Once you have put something out into this environment, you have lost all control over it.

In my own experience, I find I am mixing business and social more and more on the web, but I tend to be a pretty private person anyway, and I am very cautious about the personal things that I post. Even so, this information, especially over some time, can become quite revealing, and you can inadvertently tell people things that you might not always be comfortable with.

One suggestion that I might make to newcomers to this field is to do some "lurking" before you become active. What this refers to is the practice of hanging around and reading what other people are saying without participating yourself. There are many forums on the web where this practice is really frowned upon and discouraged, but the newer forms of the social media are so wide open that I have not seen that same sort of attitude expressed. What it does for you is it gives you a chance to see what other people are doing so you can form your own impression of what is appropriate and comfortable for you before you commit yourself. When you see the material that other people are putting up on the web, I guarantee you will have a personal reaction to what you see. This reaction will help to inform you about your personal comfort zone, and you can use that information to guide your own participation.

As Jennifer's piece makes clear, it has to be a personal choice for each of us to determine the correct balance between these different interests. My own decision is to continue as I have been doing, but always remember that there is no private conversation taking place here and anything that I say can be seen by anyone else on the web, today or tomorrow, into the indefinite future! If you are not comfortable thinking about that prospect when you get ready to post something, don't post it! I want to err on the side of caution at all times.

Keyword-Driven Marketing for B2B

"Understanding what your customers want – and how they express that need – is the foundation of effective marketing, ..."

We all know that keywords are the most important element in ranking that generates traffic to your web site, but the trick is understanding how to make them work for you. The quote above makes the point well, that you have to understand how your prospective customers express themselves in order to be successful.

This author is telling his audience that keywords are important to B2B (business to business) marketing just as in B2C (business to consumer) marketing. He also has a good list of points included in his article.

• Use Keyword-Driven Marketing to truly understand the language of your customer.
• Understand user intent and provide an entry point as early in the buying cycle as possible.
• Develop integrated search marketing strategies to maximize return on investment.
• Provide compelling experiences – not just content.
• Test, test, and test again. Then, test, test and test again…

While these points are good, it is disappointing that there is no more detail provided to help one understand what these guidelines mean in practice.

I would elaborate on his points in this way.

It is crucial that you, as the marketer, understand what keyword phrases the prospect is like to use and what that choice of words indicates about his frame of mind at the time of the search. Specific terms pertaining to the product or service should never be overlooked in keyword marketing, but often the searcher is looking for information to understand a problem better or to get ideas for solutions. This orientation will lead to a different choice of keyword phrases for the search that must be anticipated.

As the author says, particularly in B2B marketing, it is important to enter the relationship with the prospect as early in the buying cycle as possible. With B2b, the cycle is likely to be longer, and the purpose of the marketing is to get into consideration before the purchasing decision begins to be made. Using your web site to convey your knowledge and understanding of the searchers' needs, and the professionalism to assist with them is the goal.

Applying the points described in the preceding paragraph is the strategic consideration. Creating compelling experiences means that you have to engage the interest of the prospect. Providing useful information in understandable form is the challenge.

Finally, testing is always important. One of the things that I liked about the website StartBreakingFree that I recommended in my previous post is the way Brian describes his testing efforts in great detail. It is through testing that you can discover which of various alternative approaches to your market will prove to be the most effective for you.

Beware of spam!

I have just received a particularly insidious scam that is going around now. It is described further in the attached link:

http://www.consumerfraudreporting.org/phishing_Tagged_dot_com.php

What this thing does is send messages to everyone that you have ever emailed, inviting them to look at photos from you. I received one from a friend, and the inclination is to say, "How nice that they sent me this!" Below the invitation is a message saying "Please respond or Nancy may think you said no :(", using your friends name. The idea is to make you feel guilty if you don't respond! That is a big tipoff.

I have only gotten a couple of these, but my wife has gotten more recently, and a friend last night at dinner told me about receiving one (that he did not respond to!)

Be very careful about responding to anything that you did not expect to receive, even from people that you know. If the message makes you feel guilty, be extra careful!

My reaction to this message was just what the scammer wanted me to think, "Oh, this is from a friend, it must be okay." Fortunately (maybe because another friend had just mentioned this to me a few hours before), I paused and thought about it further. I had never heard of this site that I got the message from, so I opened another window and googled it, where I found the link above. Everything was pretty clear after that.

I sent a message to my friend (her real email) telling her what I thought had happened to her and got an immediate response saying, "Yes, that is exactly what happened, and she now was working frantically to try to undo the damage". Unfortunately, it is pretty hard to undo! Anyone who received it and opened it has already spread it further! In addition to that, it is pretty hard to send an email to everyone in your own address book. I am trying now, and there are so many bad addresses accumulated in the book that I am having a lot of trouble sending a legitimate message to all the good addresses!!

Always be suspicious and use caution before responding to mail that you weren't expecting. These things are playing on natural responses and on a moment's inattention on your part. Believe me, if you get tricked into responding, you will feel terrible as sooon as you realize it, but it is too late at that point!

Marketers Moving to Social Media

"Companies are learning how to leverage social media and tap into the rising tide of consumers participating in social network sites, blogs, wikis and Twitter."

This article documents the continuing trend toward businesses utilizing social media for reaching their prospects. As with any new movement, there are still issues about how best to use the medium in any individual business, and how to evaluate the results. The trend is driven by the continuing increase in the sue of these media sites by the public. As always, effective marketing means that you have to go where your customers are!

The article illustrates the research findings with several charts showing the rate of growth projected through 2013, and the kinds of issues that businesses are finding with using social media effectively. To see the article, click on the title, above.

Social Nets and Blogs More Popular Than E-Mail

"... time spent on social networks and blogging sites is growing at over three times the rate of overall Internet growth."

A new segment of the Internet is experiencing substantial growth with implications for all Internet marketing. This announcement shows the change in participation for various segments of the web. The segment showing the most growth from December 2007 to December 2008 is "Member Communities", otherwise known as "social media". This information is important to marketers because it indicates the movement of the audience to a new area of the web.

At the same time, the article has more statistics that document the fact that e-mail is still the most effective medium in terms of customer acquisition. It seems that the rates of people on social media clicking on ads and following through with purchases is quite low.

All this information focuses on ads and selling. The article does not mention search engine optimization or its place in this environment. What all this information suggest to me is that search engine optimization and social media are both important in reaching an audience, educating the audience, and establishing an image for a business, with the actual sale or production of revenue assumed as a natural outgrowth of that kind of positioning.

Search is listed as the top sector in terms of "reach", moving from 84% in 2007 to 85.9% in 2008. The statistic refers to the "popularity of activity" of five sectors. The significant change that is being reported here is that in 2008, "Member Communities" moved up above "E-mail" in the rankings for the first time.

As different sectors become more or less important, the savvy marketer will make adjustments in his or her program to stay ahead of those competitors who are not as responsive to the changes.

Click on the title at the top to see the article.

Paying for Creativity in a Digital World

"Esther Dyson, made a striking prediction: that the ease with which digital content can be copied and disseminated would eventually force businesses to sell the results of creative activity cheaply, or even give it away. Whatever the product — software, books, music, movies — the cost of creation would have to be recouped indirectly: businesses would have to “distribute intellectual property free in order to sell services and relationships.”"

This is a concept that is central to promoting your business over the Internet, and one that businesses new to the web frequently have to struggle to understand. As we emphasize constantly in our free Internet Marketing classes, content is the key to success on the web, and the content must be meaningful and valuable to the targets of the outreach effort that the web site is.

Businesses that are accustomed to selling their knowledge have to realize that their model of promotion over the web involves giving knowledge away in order to attract prospects. This often requires an adjustment in understanding the business model. Different businesses have different problems with adjusting to this proposition. In the article cited, sales of ancillary products are used to make up the difference in income production. Krugman describes how the Grateful Dead gave away their music, but made up for that through sale of "hats, T-shirts and performance tickets." That model will not work for many professional businesses that are now marketing over the Internet.

Attorneys, CPA's, counselors of all kinds who have specialized knowledge have to learn how to present their services with a different value proposition. One idea is that what they are really selling is not their knowledge of a particular environment, but the expert application of that knowledge to a specific situation that the prospect is facing! Anyone should be able to understand the difference between getting general advice over a website and the value of having a knowledgeable professional examine your particular case and help you determine how to deal with whatever problem you are attempting to solve. It is this sort of distinction that professionals have to get comfortable with in order to be successful in marketing over the Internet.

Using SEO as an example, we give away a great deal of knowledge about optimizing a site for substantial performance, but there is no substitute for having a professional SEO marketer work with the particular requirements of your business, your marketplace, and your site to achieve a dominance on the web that rewards your business with a high level of targeted traffic. Every business faces slightly different challenges, and knowing the tools that are available and identifying the best way to utilize them in each particular situation is where the value of the professional practitioner comes into play!

Blogging’s a Low-Cost, High Return Marketing Tool

"But by far the most successful blog, in terms of traffic, turned out to be Free Money Finance, a blog that has nothing to do with Denali’s business. Mr. Nardini’s plan was to create a blog with so much traffic that it could serve as an independent media outlet owned by Denali Flavors, where the company could be the sole sponsor and advertiser.

He chose personal finance because it is a popular search category on the Web and because he knew he would not tire of posting about it. And post he does, about five times each weekday."

We are always on the lookout for new ways to utilize Internet "features" to improve the marketing of our businesses. this article had a new twist described in it that I thought was really interesting.

In all of our classes about blogging, we have emphasized the idea of informing readers about some aspect of your principle business. This article, by contrast, points out how someone can choose a popular topic to blog about in order to attract traffic that the business can benefit from simply by being the sponsor of the blog. This strikes me as being the same approach as used in traditional advertising, where the shows that businesses sponsor on television and radio are not about the business, but attract demographics that are of interest to the business. Education about the business itself takes place only in the ads that the sponsor has attracted traffic to!

This is one of those ideas that seem so simple and obvious that I cannot understand why we have not seen it and talked about it before this time!

One other element of this story also needs to be emphasized, and that is the frequency with which the author of this blog posts to the blog. Note that he posts to the blog "... about five times each weekday." That is a lot of posting, but that is a big part of what makes it work for the author!

So Does Blogging Really Work? Here's the Proof.

An interesting post provides some insights to using blogs to promote your business. The first part of the posting is all about Dell turning around its attitude to blogging for businesses, and is an interesting story about the impact hat blogging can have on a company. It is not really too relevant to most small businesses except in that it shows that the wrong kind of attention can really hurt you! In most cases, small businesses don't have the visibility for that to be much of an issue. Attention is what they are trying to get!

To me, the more interesting part of this post has to do with the South African winery that took up blogging. If you read the details, they increased their business volume by more than a factor of ten! Yes, I did say ten! They state that they were selling some 40,000 cases of wine per year when they began their blog, and are now approaching 40,000 cases per week. Who would not like this result!

Their efforts in marketing through their blog go well beyond posting information on the blog, but that was the starting point. In their case, they began giving wine away to people on the blog, which is sure to get attention, but, for a tenfold increase in sales, it makes a lot of sense! The lesson here is that by using your blog creatively in your business arena, you can have a huge impact. You can be sure that these people are believers in the power of the Internet to promote business.

For more information about blogging and how to use the Internet effectively, browse some of our presentations that we have made in our free Internet Marketing Clinic at the University of Houston Small business Development Center.

Google Experimental Search Adds Personalized Page Ranking | Compiler from Wired.com

"Google has rolled out a new option in its Labs-based experimental search program which allows you to rank and re-order search results. The new experiment is reportedly showing up for select users only, but the help page says that the goal is to allow you to 'influence your search experience by adding, moving, and removing search results.'"

This article in Wired magazine illustrates the constantly changing nature of the search engine environment. As the article indicates, this is not available to the general public yet, and may never be, but it points the direction to where Google is going with its thinking about searching.

As the article states, this feature is available only to select users at present. If it does make it into the public experience, it adds a level of customization to the search experience. If users have this kind of control over their settings in Google, and if they find the feature useful in improving the quality of their searches, it will tie them more firmly to Google to help maintain the current dominance that Google has over the search arena.

I can also imagine the possibility that Google will be aware of how its users apply this customization and somehow figure out how to incorporate that information into its public algorithm. What that might mean to webmasters is that the importance of community building is reinforced. Assume that your community of users makes changes to their search parameters to favor your site or sites like yours. If this filters back to the Google algorithm, it could become another factor in achieving the high rankings that make your site outperform your competition!

Improve Your Newsletter Performance

Many factors go into the creation of an effective newsletter, but deliverability is one of the more important. If your newsletter does not reach your subscriber for any reason, nothing else that you have done in the newsletter to enhance your business will matter.

Two good articles from Constant Contact describe the elements that contribute to better deliverability for your mailings.

The first article discusses the steps that ISP's take to identify "spam" on the Internet, and the steps that you can take with your mailings to avoid that designation and get your mail through the system.

The things that are examined to identify spam include:
1. The number of complaints made against the IP address
2. The consistency in numbers of email sent
3. Unknown user rate
4. Spam trap hits

The second article points out some good mailing practices you should observe to help your clients recognize your mailings in their Inbox as legitimate correspondence that they should look at.

These suggestions include:
1. Use a recognizable "from" name
2. Use a clear subject line
3. Make it relevant
4. Keep a clean list
5. Authenticate
6. Offer confirmed opt-in

One of the things that we often emphasize in our clinic presentations is the importance of "building a community" around your web site. Having an effective and dynamic newsletter can be a significant component of this strategy. Read these articles for more detail and a better understanding of how to make your newsletters work for your business!