Study: does it pay to invest your time in long-tail keywords?

Here is a study documenting the value of long tail keywords ("LTKW"). These are "... long and specific keyword phrases that generate little traffic and few conversions each" as defined in the study.The are really referred to as "long tail" because of the shape of the curve on a graph of frequency of use of a set of keywords. These are the phrases less often searched for, and the graph shows a "long tail" going out to as far as there are phrases being graphed.

This study was done using data from AdWords campaigns, but the principle pertains to optimizing your web pages just the same.

The study revealed that the impact of  LTKW is different for different businesses. Some receive a large percentage of their total traffic from these phrases, while others receive only a small percentage. These phrases appear to be more important to SKU-based commodity retailers. That seems to me to make sense.

The author of the posting also pointed out that a company in the study that received "... only 8% of its sales through the long tail keywords made a significant amount of money with them." That got my attention! Even when the percentage is smaller, there can still be real money involved. Who wants to leave money on the table when doing business?

In the clinic, we always emphasize the value of paying attention to LTKW. It is nice to see some documentation of that concept.

Want privacy on Facebook? Here is how to get some

"... Facebook has given users many granular controls over their privacy, more than what's available on other major social networks."

Facebook is a site that can offer substantial benefits, under the right circumstances, to people promoting businesses or services over the web. It also presents some challenges, often due to the mingling of personal information with commercial purposes. The article referenced here provides some help in understanding what privacy controls are available and how to use them. With this information in hand, one is in a much better position to assess the situation in light of one's own circumstances, and to set up controls that can help bridge the gap between the demands of different uses.

The key here seems to be in understanding what privacy controls one can set in connection with custom groups that define the status of persons in your friends list. Making clear which of your friends is personal and which is commercial might make using Facebook more productive.

Another point that strikes me in this article is the caution about joining groups and how that can compromise what you have done with other privacy settings.

Finally, games and "fun things" sent by friends introduce real dangers to your system because of how your response can allow other applications access to your information. Personally, I am reluctant to participate in any of these games for that reason.

To read the complete article, click on the title above.

Does Social Media Work for Small Biz?

"More than three-quarters of US small-business executives surveyed did not find social networks helpful for generating leads or expanding their business."

This chart from a recent study shows that social media are not helping small businesses very much at this point. Only 3% of respondents said that they found social media to be very helpful. The article makes the observation that limited manpower seems to be a root cause of small businesses not making b better use of these new tools. To me, that also implies a certain lack of familiarity as well. The question this raises in my mind is, "Could social media be more helpful to small businesses, and how could the problems with using it effectively be overcome?"

My other reading on this subject suggests that certain kinds of businesses have more opportunity to benefit from social media than others. It seems that businesses targeting a younger demographic can do more with the medium because that is where the largest user audience comes from. The trick seems to be to offer something on the social medium that attracts the attention of the audience and encourages them to forward the information about the offer to their network of friends. What you are attempting to do is to generate the "viral effect" that the medium makes available to you.

I would certainly be interested in hearing from anyone who has used social media to good purpose in their business. After all, some 3% of respondents have said they are getting good results. What is it that they are doing that works for them, and how can the rest of us learn something from that?

Synergy of Search and Social Media

"Research has shown that display ad exposure can lift consumer response to paid search."

This research refers to paid search activity, but it seems fair to assume that organic search activity would be influenced in the same way. The point to take away from this article is that your marketing efforts through different approaches support and enhance one another. It is not a good idea to conduct all your marketing efforts through a single vehicle. The success that you have in each approach reinforces the success that you have in other approaches.

To put it another way, look at all the tools that you have available to promote your site and make use of several of them simultaneously rather than putting all your eggs in one basket. Your web site itself, is the core around which your other marketing revolves. This core effort is then supplemented and strengthened by your activities with blogging, newsletters, article publication, press releases, social media sites, reciprocal links, and, yes, even paid Internet ads! Plan to use several of these tools in concert based on your personal and business characteristics and capacities to support different approaches.

While our focus here is on Internet tools, don't overlook the importance of what you do in more traditional marketing through your use of business cards, letterhead, brochures, promotional gifts, and networking, which also reinforce your online marketing efforts. A well managed mixture of approaches could be more effective for your business than a single-minded focus on one strategy alone!

Google Strikes WebPosition!

I have long used, and often described in class, a rank checking program called Web Position Gold. The software does many things beyond checking ranking positions, but I have never used other features, nor advocated their use. I have found this a very handy program for evaluating how well the search engine optimization and marketing techniques that we teach are working in practice. I have used it only periodically, perhaps only on a monthly basis, for any given site, in part to avoid overuse that would attract the attention of the search engines, and in part because one can obsess over rankings to no good end. Nevertheless, I find it very useful to occasionally see how my rankings on different sites are standing up on the web.

Google has never liked any of these programs becuause they can eat up so much bandwidth and processing capacity, but the only program they have ever specifically identified as something they disapprove of (at least as far as I have seen) is Web Position. Recently, they appear to have disabled the program completely. When I run the program against any of the sites I check, there are no Google results returned!

As a replacement, I have turned to RankChecker, an application that is an add-on to the Firefox browser and available from SEOBook at no charge (for now, they reserve the right to begin charging for it in the future). This is a web site with a number of good tools available and some good information about search engine marketing. It is definitely worth taking a look at if you are looking for tools to use to evaluate your web site performance.

Improve Your Google Rankings!

Google is adding a new feature to its searches that provide more opportunity for informed search engine marketers ("SEM") to improve their listings. The new feature is additional links that are included within the search engine results listing to take searchers directly to relevant information within a target page of results. A good description of the new feature is provided in this blog post. The objective of the feature is to provide the searcher with more focused results when they are available and identified properly. The goal of the SEM is to take advantage of this new feature to provide more focused results for the search engine (Google) and the searcher.

The key to accomplishing this is to first segment your content pages to provide very focused subsections within the text. A good illustration of this and the following points can be found on the American Heart Association site. When you look at this page, pay special attention to two features; one, that page is divided into sections with captions identifying the topic in each, and, second, there is a "table of contents" at the top of the page that jumps to the "bookmarks" associated with the captions identifying each section. These are the necessary steps to getting the new Google feature to work for you. The code that establishes the bookmark will look something like this ("<a id="HDL" name="HDL">") in the html of your page.

A description of the "named anchors" concept is provided in this blog post. Reviewing this post while examining the American Heart Association page and its source code should make this enhancement easy to understand and implement on your site.

Search engine marketing is always changing, and the best way to keep abreast of the latest information is regular attendance at the free Internet Marketing Clinic offered twice a month at the UH Small Business Development Center.

Social Media Measurement Lags Adoption

"The vast majority of professionals worldwide are using social technologies for business purposes..."

 The chart shown here breaks down the uses that professionals are making of social media. The article talks about the fact that measurement of ROI remains a bit of a mystery to most users. There are ways to get some measurements, and they include both "soft" measures like the statistics showing followers or friends, and harder statistics that one creates on the site by actions like offering coupons only through the specific media being evaluated. When these coupons are used, you get a "hard" measure of the impact of the media.

The full article contains some other data in charts and some additional discussion. To read it, click on the title link above.

Demographics of Facebook Growth

"Facebook may have started as a site geared toward the college crowd, but as the most popular social network in the US, it has broadened its user base considerably."

Things are always changing on the web, and it is important to keep up! This report discusses the growth of users of Facebook and the shift in the descroiption of who is on the service.

What we see is a growth in older users and in female users. Facebook, like much of the web, began with a larger component of young male users. As their demographic appeal changes, so do the opportunities to make use of the medium to reach diferent audiences. Always remember that you have to go where your prospects are! If they are now on Facebook, you need to be there too!

SEO Isn't Only About Google??

"It will be at least nine months -- and probably closer to a year -- before Microsoft takes over Yahoo's search infrastructure, theoretically consolidating 28% of the U.S. search market and mounting the first credible challenge on Google in a decade."

Not to rush into anything. There is no real sign that Bing is going to make much difference for a while. There are a few signs of some change coming along. This article (click on the title to go to the full article) points out a few differences that we need to be aware of.

When I read it, a few points jumped out. The first was that this is all still under discussion and Microsoft is still actively tweaking their operation, so nothing that we might think we know is really "fixed" yet!

With that caveat in mind, here are the points of importance that I noted:

• Bing focuses more on the use of "categories", and those terms (names of the categories they use) become more important keyword phrases.
• Bing is friendlier to Flash sites. This may open things up a little for more use of those kinds of pages within a site(?)
• Bing offers different placements for photos and video.
• Bing favors linking out more than other engines as long as the links are relevant to the overall context of the site and keywords.
• Enable MSNBot onto your site and submit URLs for all sub-pages as it doesn't automatically crawl all pages.

One of the comments posted in response to this article provides a list of suggestions for focusing on Bing that I found interesting. What I tried to look for are things that might indicate some difference in how one approaches site management with the advent of Bing. Lots of the "tips" suggested things that I think we should be doing already in optimizing for Google, which still has to be the priority for the forseeable future.

Reciprocal and Directory Links, Still Good Practice?

Yes, these are both still good ideas!

Reciprocal links refers to the practice of exchanging links with other sites on the web, like, "you link to me and I 'll link to you." This practice has been questioned because of its potential for abuse. Those are definitely legitimate questions, and extensive proliferation of links through "reciprocal fishing" (my own made-up term) is not good. For one thing, it is a lot of work, and it can lead to a lot of links that you have to monitor to ensure that they are still alive and still point to the site that you agreed to link to. Sometimes sites "die off" and are replaced by sites that you would not want to be associated with, but your link to them survives if you have not been vigilant!

On the other hand, there is good evidence that sites that are properly related tend to link to one another or to other related sites in a pattern that search engines notice and make use of. Eric Ward has been around the web a long time and has posted some research on his site about the importance of linking relationships. This is some really good information and should provide some real food for thought when considering your own linking strategy and your program.

My take-away from his piece is that linking to people who have good sites that deal with the same material that your site does (or, maybe, sites that do business with you or are in your industry?) is a good practice that will reward you with better performance on your site. If you pursue links with these kinds of site, as opposed to just scanning the web for likely reciprocal partners that you really don't know, you are likely to have fewer problems with disappearing sites or "spammy" sites.

Directory links are those that you get by obtaining listings in web directories. Getting these listings can be a tedious process, because it is hard for anyone to automate the process, which probably is at least part of the reason that the links remain valuable! For some research that indicates how these links can actually boost your site, take a look at this case study. Three pages that were "orphaned" within a site were listed in directories and their search engine positioning followed to observe the impact that the directory listings had on their performance.

The study validates the importance of getting good links to your site from directories. As in the case of any links, try for positioning your links in places that bear some relevance to what your site is about. That means, obviously, the appropriate category in general directories, but it also means seeking out specialized directories that focus on your subject matter. There are many of these specialized directories around, and they are not typically household names.

Remember, in Internet Marketing, as in just about any other endeavor, the rewards go to those who are willing to work for them! That is why persistent webmasters with small budgets can outperform companies who only have big budgets, but not the know-how or persistence.

Making Money by Giving Things Away?

Sounds crazy, but the Internet has introduced some new ideas, and you need to understand the concept even if it is not for you.

The post at the other end of the title link outlines the principles of such a business model. Since this was posted (some years ago now) the concept has evolved and acquired a name. The term now being applied to the concept is "Freemium". In very simple terms, the concept is that you give something away (we are talking about services here, but the film industry used to give cameras away so that they could sell more film to the users, and they gave film away so they could earn the processing fees!), and then offer more elaborate or extended services at a cost to the consumer.

The author advises that you never make this into a "bait and switch" operation, where you provide something free and then later ask people to pay for it. The idea is, once free, always free, but as the free service becomes more valuable to you through use, you will be willing to pay for more features, or more capacity. In my personal experience, I have seem this work on me in regard to Picasaweb. I put all my vacation pictures up there so my family and friends can follow me on my travels. I find it so compelling that I have finally succumbed and bought more storage so I can keep adding pictures without having to manage the storage so tightly. With storage costs so low, I can get a lot for my money, and it doesn't bother me at all.

The NY Times recently did an article about another example of this business model being put into practice. In this story, the product is called Evernote, and it is an on-line database that one can use for storing all kinds of information of personal or business interest. I have not tried it (yet) so cannot provide any more reaction than what I read in the article, but it looks very interesting, and I will be there soon! You can read more about it on the Evernote website.

The entrepreneur who started the business describes the application as, “... a universal memory drawer”. He expects only a small number of users to ever pay for the enhanced service, but his metric that he is relying on is, "... the revenue from Evernote’s 500,000 active users is growing faster than the growth in the customer base." This means he is making money from the growth in the percentage of users who are paying.

This sounds to me like a real "cloud" application, where all your information and the application itself is part of the cloud, which you can get to from anywhere that you can get an Internet connection. This has a lot more appeal to me than having to remember to move material to the briefcase on my laptop before a trip, or making sure that I have material I might need or want while away up on the web somewhere that I can get to. I can see this being addictive, which is another feature of a good business model!

Not everyone will be in a field where this business model will work for them in the same way as described in these articles, but there are principles here that we can all benefit from if we can figure out a way to apply them to our own business model.

Social Network Marketing Expands Sphere

"Social networks can be used for branding, improving customer loyalty, lead generation, direct marketing and e-commerce."

Previous postings have indicated that social media are being used effectively for creating brand awareness. This latest research confirms that use, but also points out that some marketers are having success in generating sales activities using the media. This seems to be largely through offering promotions that draw attention and response, but the major point is that the usage expands as people learn more about hos to exploit the services for their own needs.

Another article I recently referred to said that the primary reason that marketers were not using social media was a lack of understanding of how it worked or could be used. This latest article shows how things change as users learn more.

On another front, I have seen some indications that some people are beginning to move away from Facebook, in part, at least, because of its effort to exploit the service more aggressively for marketing purposes. This is part of the Facebook effort to monetize the application, but it seems to be creating some negative reaction among users. Whether this movement will continue or become significant remains to be seen, but illustrates the need to remain current with your understanding of what is going on in the online environment. It is changing every day, and those users who stay on top of the changes will do better in their efforts to make creative use of the tools!

Brand Marketers Embrace Social Media

"The survey of US brand marketers found the majority already using social media."

Interestingly, the top reason for not using social media seems to be a lack of understanding of how best to do it. That would seem to be a gap that could be easily closed, and leads me to believe that we will see a much greater adoption of social media by businesses in the near future.

It seems to have too much power and potential to be allowed to languish because of a lack of understanding.

At the same time, the method given as the best means of measuring effectiveness is tracking website traffic.

My own investigation so far leads me to believe that social media can have a huge impact on certain kinds of businesses, while it is problematic for other types. One report I read about who is effectively using social media pointed toward what I would consider very connected communities like high tech businesses and people in communication-oriented businesses. In the cases described, people within the industry kept up with one another to stay on top of their field. This is more a "community" function than a "business to consumer" model, but still an important and beneficial use of the tools.

In fields where businesses are looking for a B2C function, it seemed to depend upon the demographics of the target audience and the characteristics of the business product or service. For example, younger consumers clearly have adopted these tools much more fully than older consumers, and businesses trying to reach that audience will have more opportunities. Also, products or services that can generate some excitement or "buzz" within their audience have much more to work with in using these tools.

For a better view of the charts or more discussion, visit eMarketer by clicking on the title of this posting.

The Future of the Internet?

"Today, the Google-Facebook rivalry isn't just going strong, it has evolved into a full-blown battle over the future of the Internet—its structure, design, and utility. For the last decade or so, the Web has been defined by Google's algorithms—rigorous and efficient equations that parse practically every byte of online activity to build a dispassionate atlas of the online world. Facebook CEO Mark Zuckerberg envisions a more personalized, humanized Web, where our network of friends, colleagues, peers, and family is our primary source of information, just as it is offline. In Zuckerberg's vision, users will query this "social graph" to find a doctor, the best camera, or someone to hire—rather than tapping the cold mathematics of a Google search. It is a complete rethinking of how we navigate the online world, one that places Facebook right at the center. In other words, right where Google is now."

Here is some food for thought! This article describes how Facebook is building a huge database of information about people and their activities and relationships. As described in this article, this platform could become the new way that people find information on the web, that is, by referrals from friends and connections rather than by search!

There is a lot of speculation in this article, and many things that might happen never do, but it appears that Google is taking this kind of threat seriously, indicating that there is something to the idea.

We are all aware that social media, of which Facebook is only one outstanding example, is playing a more and more significant role in marketing on the web. As active marketers, we all need to be aware of this new phenomenon, but the idea that Facebook could actually replace Google as the primary source of new traffic is a real paradigm shift.

Social Media: Mixing Business with Pleasure?

"One of the questions I hear most often when I'm teaching a social media seminar is how to balance their professional social media presence with their personal one. People ask me if they should blog and Tweet as themselves or as their business. They ask if they should mix business contacts with friends on Facebook and LinkedIn. They want to know if they can talk about their hobbies on their business profiles. Basically, they want to know the pros and cons of mixing business with pleasure in the blurry-lined landscape of social media."

Social Media is (are??) intruding in our lives more and more every day. All of these new forms of communication and interaction pose new challenges and opportunities for us to consider. Jennifer has written an interesting article exploring some of the issues that arise in this area that we all need to think about seriously before we become active in this arena. A big point to remember is, "you can't take things back!" Once you have put something out into this environment, you have lost all control over it.

In my own experience, I find I am mixing business and social more and more on the web, but I tend to be a pretty private person anyway, and I am very cautious about the personal things that I post. Even so, this information, especially over some time, can become quite revealing, and you can inadvertently tell people things that you might not always be comfortable with.

One suggestion that I might make to newcomers to this field is to do some "lurking" before you become active. What this refers to is the practice of hanging around and reading what other people are saying without participating yourself. There are many forums on the web where this practice is really frowned upon and discouraged, but the newer forms of the social media are so wide open that I have not seen that same sort of attitude expressed. What it does for you is it gives you a chance to see what other people are doing so you can form your own impression of what is appropriate and comfortable for you before you commit yourself. When you see the material that other people are putting up on the web, I guarantee you will have a personal reaction to what you see. This reaction will help to inform you about your personal comfort zone, and you can use that information to guide your own participation.

As Jennifer's piece makes clear, it has to be a personal choice for each of us to determine the correct balance between these different interests. My own decision is to continue as I have been doing, but always remember that there is no private conversation taking place here and anything that I say can be seen by anyone else on the web, today or tomorrow, into the indefinite future! If you are not comfortable thinking about that prospect when you get ready to post something, don't post it! I want to err on the side of caution at all times.

Start Your Own Web Business

"It’s always pays to get around like minded people and see what you can learn."

Brian Armstrong is an Internet entrepreneur who maintains an interesting blog that is worth visiting. He has spoken in our clinic int he past and has been invited to return for another session, but, unfortunately for us, he has since moved to Argentina!

His blog is called StartBreakingFree, and it is all about his effort to become independent via his Internet activities. If you are interested in starting a business on the web, you might find a lot of interesting ideas on his site.

I was initially attracted to Brian's blog because he published a series documenting his thirty day effort to increase traffic to his web site. This was a great series because you could follow his thought process day-by-day as he tried different strategies to boost his performance and reported back on whether they worked or not! You can take a look at the "build traffic, get more subscribers, and sell books" strategy series to see if there are ideas that might be helpful to you in your own efforts to improve.

Brian continues to post his experiments on his site, as well as references to other people who are doing interesting things on the web. His site is a great resource for researching topics about internet marketing. When he comes back to the US for a visit, I hope we can get him in to tell us some of his adventures directly.

Why Pizza Giants Want Customers to Click, Not Call, for Delivery

"The major pizza chains now do 20% to 30% of their business online, but they want that figure to climb a lot higher, to 50%."

Businesses of every type are adjusting their business models to take advantage of the Internet. In the case of pizza delivery, there are several driving factors:

• It's more efficient than answering the phone. Employees can be making pizzas instead of talking to customers.
• Customers are more likely to respond to promotions for new products.
• The customers tend to be higher income and less resistant to economic downturns.
• Customers tend to be younger, which is a strong demographic for the pizza business.

These chains are also changing their web sites to be more responsive to customers and make for a better ordering experience. One example is the use of cookies to identify returning customers. When a new customer is detected, there is a delay in ordering because they have to enter their address and phone number so the delivery can be made. To compensate for this, the companies offer special promotions to new customers. returning customers are rewarded by the process being so much more efficient because the site remembers their information and they can place an order in under 15 seconds!

This is one more example of ways that businesses have to rethink their operations in order to make the best use of the Internet. The whole world is changing and your choice is to get on board the train or get run over by it!

To read the entire article, click on the title at the top.