The Open Secret of Success: Toyota and the Web

"The principle is often known by its Japanese name, kaizen—continuous improvement."

The New Yorker had an article talking about the fact that Toyota has just overtaken General Motors as the world's leading seller of automobiles, 160,000 more cars in the first 3 months of 2008 than GM! The article goes on to discuss how Toyota has achieved this landmark not through "cool new products and technological breakthroughs" but through innovations in process.

What the writer attributes Toyota's success to is the fact that they excel at continually making incremental improvements to their operations. In reading this, it struck me that this is the same approach that we always recommend for making a web site into a powerful and dynamic marketing tool. The techniques that we teach in our Internet Marketing class get their power and effectiveness from persistence in application of the principles to the creation and maintenance of the site.

Near the end of the article, I found these statements:

"Toyota’s innovative methods may seem mundane, but their sheer relentlessness defeats many companies. That’s why Toyota can afford to hide in plain sight: it knows the system is easy to understand but hard to follow."

This illustrates another point from our workshops, which is, the same techniques that we employ to create powerful sites are available to larger companies with much larger budgets, but for a variety of reasons, they do not use them! This is what makes it possible for s small site with a small budget to compete effectively with bigger operations.